This Is What I Would Tell My Staff

October 7, 2015
Advertisement

Article originally appeared on Funeral Home Consulting

What happened to social etiquette?

You spend a couple of million dollars on a new building and you let the public be disappointed the moment they enter the door.

I visit a lot of funeral homes and the experience ranges from abysmal to glorious with a whole lot more on the abysmal side than the glorious side. We all know first impressions are everything.

Advertisement

So, here is what I would tell my staff:

  • The lobby is not the employee lounge
  • Stand when someone enters a room (stand, don’t struggle to get up)
  • Look people in the eye
  • Greet everyone
    • introduce yourself
    • ask if you can help them
    • say good morning, good afternoon or good evening…not Hey, How ya’ doin’ or some other colloquialism
    • offer to shake hands
  • For frequent visitors like delivery and mail get to know their names and use them
  • Wear your name tag where it can be seen
  • Don’t slouch — stand up and sit up straight
  • Be warm and approachable
  • Offer them a cup of coffee or bottle of water

—Read the rest of the article—

CDFuneralNews

CDFuneralNews

ConnectingDirectors.com is the leading online daily publication for funeral professionals with a reader base of over 45,000 of the most elite and forward-thinking professionals in the profession. With ConnectingDirectors.com we have created a global community through an online platform allowing funeral professionals to Stay Current. Stay Informed and Stay Elite.
CDFuneralNews
Advertisement

You may be interested

BEAN TOWN BREAK DOWN | FUNERAL hustle 015
FUNERAL Hustle
171 views
FUNERAL Hustle
171 views

BEAN TOWN BREAK DOWN | FUNERAL hustle 015

CDFuneralNews - November 14, 2017

Ryan is exposed EXPOSED as a terrible (.....) in FUNERAL hustle 015! Part 2 of our Boston NFDA recap we…

NFDA Goes Big In Boston
Funeral Industry Press Releases
122 views
Funeral Industry Press Releases
122 views

NFDA Goes Big In Boston

CDFuneralNews - November 14, 2017

Brookfield, Wis. – The National Funeral Directors Association (NFDA) 2017 International Convention & Expo, held October 29 through November 1…

2017 REFLECTION OF NFDA BOSTON AND A TRIBUTE TO THE VETERANS | FUNERAL nation 094
FUNERAL Nation
240 views
FUNERAL Nation
240 views

2017 REFLECTION OF NFDA BOSTON AND A TRIBUTE TO THE VETERANS | FUNERAL nation 094

CDFuneralNews - November 13, 2017

On this episode, we send a big "thank you" to our very own Funeral Commander, Jeff Harbeson in honor of…

Comments