Australia’s Largest Funeral Corp Fined for Misleading Conduct
AUSTRALIA’S largest operator of funeral homes, cemeteries and crematoriums has been fined more than $100,000 for making false and misleading statements to prepay customers.
In January 2011, InvoCare began requiring customers to buy memorials if they wanted to be buried at their sites.
But several customers who pre-bought burial sites before that date complained to the competition regulator, saying InvoCare had told them they were contractually obliged to buy memorial plaques too.
The Australian Competition and Consumer Commission became aware of potential misconduct in late 2013 and raised concerns with InvoCare, which has paid a $102,000 fine.
InvoCare CEO Andrew Smith at the Northern Suburbs Crematorium. Source: News Corp Australia
The regulator’s deputy chair Delia Rickard said InvoCare, whose brands include White Lady Funerals and Guardian, had taken advantage of customers.
“The ACCC was particularly concerned about these alleged misrepresentations about the obligation to purchase memorial plaques, as Invocare was dealing with consumers in circumstances where they were particularly vulnerable,” she said in a statement.
“More generally, it is important that businesses do not represent consumers are required to make an additional purchase when this is not the case under the contractual terms which bind the consumer.”
InvoCare has since agreed to refrain for three years from compelling customers to buy a memorial, including under existing contracts which contain such a requirement.
It owns funeral home brands in Australia, New Zealand and Singapore.
Latest posts by CDFuneralNews (see all)
- BEAN TOWN BREAK DOWN | FUNERAL hustle 015 - November 14, 2017
- NFDA Goes Big In Boston - November 14, 2017
- 2017 REFLECTION OF NFDA BOSTON AND A TRIBUTE TO THE VETERANS | FUNERAL nation 094 - November 13, 2017
You may be interested
BEAN TOWN BREAK DOWN | FUNERAL hustle 015CDFuneralNews - November 14, 2017
Ryan is exposed EXPOSED as a terrible (.....) in FUNERAL hustle 015! Part 2 of our Boston NFDA recap we…
NFDA Goes Big In BostonCDFuneralNews - November 14, 2017
Brookfield, Wis. – The National Funeral Directors Association (NFDA) 2017 International Convention & Expo, held October 29 through November 1…
2017 REFLECTION OF NFDA BOSTON AND A TRIBUTE TO THE VETERANS | FUNERAL nation 094CDFuneralNews - November 13, 2017
On this episode, we send a big "thank you" to our very own Funeral Commander, Jeff Harbeson in honor of…