Physicians Mutual Earns 97% Satisfaction Rating from Health and Life Insurance Customers

November 16, 2014
Advertisement

Results announced from independent 2014 Customer Satisfaction Study

Omaha, Neb., November 10, 2014 — Physicians Mutual, a national leader in individual health, life and retirement insurance products, today announced the findings from its recent Customer Satisfaction Study, revealing an overall 97 percent satisfaction rate among customers. Marketing research firm Wiese Research Associates conducted the independent study.

The study measured customer satisfaction with individuals who have purchased a health or life insurance policy from Physicians Mutual. “We partner with an outside research firm to ensure we know with certainty what our customers think of us,” said Physicians Mutual Senior Vice President Melissa Crawford, “We are thrilled to receive such a high score from our customers – the people we are so proud to serve.”

The study examined 11 company product and service attributes including timeliness and accuracy of paying claims, good customer service, straightforward/honest and easy to do business with. The 2014 study validates the 97 percent customer satisfaction rating the company also received in studies conducted in 2006 and 2010. “This achievement is a result of the hardworking and caring employees and agents dedicated to serving our customers,” added Crawford.

Advertisement

As a health and life insurer, Physicians Mutual is regularly evaluated by insurance analysts and rating agencies on its financial strength and stability. Crawford said the company is rated in the top one percent of all insurance companies and consistently earns some of the highest financial strength rankings in the industry and the company’s satisfaction scores are among the highest in the insurance industry.

“Financial strength and customer satisfaction are very important to us,” said Crawford. “We believe our strength and service are what truly differentiate us from other companies.”

The Omaha-based company has nearly 1,000 employees and more than 1,000 agents nationwide.

About Physicians Mutual

Physicians Mutual Insurance Company and Physicians Life Insurance Company are members of the Physicians Mutual family. Physicians Mutual Insurance Company offers reliable Medicare Supplement, dental and supplemental health insurance. Physicians Life Insurance Company provides important life insurance coverage and annuities. They entered the funeral pre-planning market to help meet the growing needs of funeral home owners and the families they serve. The companies have more than $3 billion in assets and consistently maintain some of the highest financial strength ratings in the nation from independent insurance analysts, including A.M. Best Company and Weiss Ratings.

Founded in 1902, Physicians Mutual is headquartered in Omaha, Neb. To learn more about the company, please visit www.PhysiciansMutual.com.

CDFuneralNews

CDFuneralNews

ConnectingDirectors.com is the leading online daily publication for funeral professionals with a reader base of over 45,000 of the most elite and forward-thinking professionals in the profession. With ConnectingDirectors.com we have created a global community through an online platform allowing funeral professionals to Stay Current. Stay Informed and Stay Elite.
CDFuneralNews
Advertisement

You may be interested

IS FACEBOOK NOW PAY-TO-PLAY? | DISRUPTu! 038
DISRUPTu
38 views
DISRUPTu
38 views

IS FACEBOOK NOW PAY-TO-PLAY? | DISRUPTu! 038

CDFuneralNews - February 5, 2018

Are you ready to fight...!? Ready to FIGHT those recent Facebook Newsfeed changes?! You're in luck with this week's brand…

Homesteaders Recognizes Account Executives for Outstanding Achievement
Funeral Industry Press Releases
79 views
Funeral Industry Press Releases
79 views

Homesteaders Recognizes Account Executives for Outstanding Achievement

CDFuneralNews - February 5, 2018

West Des Moines, Iowa — Homesteaders Life Company, a national leader in pre-need funeral funding, held its national sales meeting and recognition…

We are Building Something Exciting for You… and We Need Your Help!
News
189 views
News
189 views

We are Building Something Exciting for You… and We Need Your Help!

Justin Crowe - January 31, 2018

We want to make your deathcare job easier. Tell us what you want in this 2-minute survey and get entered to win $100! The Connecting Directors and Disrupt Media teams are excited to be planning some new free funeral home marketing content and products for you in 2018 and we want to know what you need most! We want to know your biggest business wins of 2017, the tasks in your day that you hate, and what you feel is holding you back!

Comments