Maybe Funeral Homes Should Stick To Typewriters

September 10, 2013
Advertisement

No, we don’t think funeral homes should keep using typewriters, but we do feel that some funeral homes are embracing technology before they have the right plan in place. This horror story is the perfect example.

The NYpost.com published an article Saturday about a funeral home who sent a grieving kin a necrophilia e-mail. Of course the funeral home didn’t do this on purpose and they probably were victim of an evil email hack, but could it have been prevented?

The article below is from Everplans.com and it addresses the question ‘How High-Tech Should Funeral Homes Be?

Advertisement

Article by: Elizabeth Meyer, Everplans.com

One of the main complaints about the funeral industry and funeral homes is they are technological dinosaurs. Death certificates are typed out on timeworn typewriters, files exist only in tangible form in metal cabinets, and plans made face-to-face.  Clients (that is, you and me, when someone has died), who are used to accomplishing tasks immediately on our iPhones, cannot understand why important documents can’t simply be emailed to us instantaneously. It seems unfathomable to have to wait four weeks to receive additional death certificates. How can these companies still use typewriters?

Recently, there’s been a big push to bring the funeral industry into the 21st century. Companies and independent owners are learning that to compete for customers, they ought to, at the very least, have a useable Website. Otherwise, how could a customer know about their services, or even their location? Nobody takes the time to physically visit places anymore! Some homes have gone further, offering other amenities such as online obituaries. Brilliant! Nobody reads newspapers anymore– death notices should be online. These are all fantastic additions to the death-care industry.

Right?

I think we should all take a minute before enthusiastically responding “Yes!” I agree that it’s crucial for every company in this day in age to have a legitimate Website. I worry, however, about a historically slow-moving industry jumping into technology. What’s the big deal you might ask? Well, something like this could easily happen.

“Funeral Home Sent Grieving Kin…”

Clearly, the directors at this funeral home did not intend for the client to receive this email. Regardless of how you feel about the funeral industry, I feel confident saying this was either a horrible mistake or an evil prank perpetrated by a sick individual. The funeral home claims their email was hacked. But what if they didn’t have an email account to begin with? What if they only contacted their clients through regular mail?

I know this is an isolated incident, which is getting attention for its salacious nature and pending lawsuit, but let’s think about the possible repercussions. What if inappropriate photos are posted on Instagram, twitter or Facebook? Should everyone be allowed to comment on obituaries? What if a resentful ex wants to voice his or her feelings about the deceased? Who should be the gatekeeper? The funeral industry deals with customers at their most sensitive moments. In this industry mistakes cannot be made; there are no second chances.  So, do we really want to push them to be more vulnerable? Or are these just growing pains the funeral industry must bear while it catches up with the rest of society?

[Source]


Are there measures your funeral home is taking to prevent things like this from happening? How are you protecting your email accounts?

CDFuneralNews

CDFuneralNews

ConnectingDirectors.com is the leading online daily publication for funeral professionals with a reader base of over 45,000 of the most elite and forward-thinking professionals in the profession. With ConnectingDirectors.com we have created a global community through an online platform allowing funeral professionals to Stay Current. Stay Informed and Stay Elite.
CDFuneralNews
Advertisement

You may be interested

Studio Nienke Hoogvliet Designs Cremation Urn Using Plastic Derived From Wastewater
Cremation
175 views
Cremation
175 views

Studio Nienke Hoogvliet Designs Cremation Urn Using Plastic Derived From Wastewater

CDFuneralNews - December 14, 2017

Originally Published on Dezeen Studio Nienke Hoogvliet has harnessed a method of transforming wastewater into bioplastic, and used it to create a sustainable cremation…

ICCFA, Wilbert and Pierce Mortuary Colleges Partner to Offer Live Streaming Cremation Training
Funeral Industry Press Releases
91 views
Funeral Industry Press Releases
91 views

ICCFA, Wilbert and Pierce Mortuary Colleges Partner to Offer Live Streaming Cremation Training

CDFuneralNews - December 14, 2017

STERLING, VA  – The International Cemetery, Cremation and Funeral Association has partnered with Wilbert and Pierce Mortuary Colleges to bring…

American Funeral Director Honors ‘Funeral Director of the Year’
Funeral Industry Press Releases
106 views
Funeral Industry Press Releases
106 views

American Funeral Director Honors ‘Funeral Director of the Year’

CDFuneralNews - December 14, 2017

WALL, N.J. — Danny Jefferson, location manager at Pierce Jefferson Funeral & Cremation Services in Kernersville, North Carolina, has been…

Comments