ASD – Answering Service for Directors Announces Promotion of Two Assistant Supervisors

August 25, 2013
Advertisement

Media, PA—ASD – Answering Service for Directors is pleased to announce the recent promotions of Assistant Supervisors, Rachel Keys-Taylor and Lori Bongiovanni. Rachel and Lori have demonstrated exceptional customer service skills and will join ASD’s experienced team of Supervisors to provide support and assistance to ASD’s funeral director clients.

Rachel began working at ASD in March 2010 as a Call Specialist and was promoted to Training Specialist after displaying a strong understanding of ASD’s systems. Managers recognized Rachel’s patience and empathy while speaking to both funeral home callers and the Call Specialists she was training. In 2012, Rachel was promoted to work as an Assistant Supervisor providing support to ASD’s Supervision team and assisting with special projects.

“My new responsibilities [as an ASD Supervisor] will include overseeing operations, managing staff and assisting clients with concerns and questions,” Rachel says. “I have worked for a lot of companies and ASD is the best. There is so much positive reinforcement and it makes you strive to do your best. Being recognized for hard work is a reward itself.”

Advertisement

Lori was hired by ASD as a Call Specialist in 2012 and managers soon noticed her ability to learn quickly and teach others. She was promoted to work as a Training Specialist and earlier this year, Lori began taking on new responsibilities as an Assistant Supervisor while finishing a Bachelors Degree program at West Chester University.  ASD has always been a highly appealing work environment for young professionals looking to start their careers. The average ASD employee has been with the company for over six years largely because ASD offers competitive salary and a wonderful benefits package which includes tuition reimbursement as well as opportunities to grow within the company.

“I enjoy the challenge of learning about all the different accounts and being able to help solve problems,” Lori says. “I am grateful for this opportunity and eager to learn as much as I can.”

Rachel’s and Lori’s experience handling funeral home calls will help them to provide clients with a superior level of customer service. Their new roles as ASD Supervisors will allow them to enhance their relationships with funeral directors while offering their knowledge and guidance to the Call Specialist team.

About ASD

 

ASD – Answering Service for Directors has created a new class of answering service for funeral professionals by raising the bar with unparalleled levels of advanced training and technology. Family Owned and Operated, ASD has been helping funeral homes manage their calls and their business needs since 1972.  The company’s custom-built communication systems and sophisticated mobile tools were designed solely to meet the needs of funeral homes. By offering funeral directors unmatched protection for their calls, ASD has redefined the role of an answering service for funeral homes.  For more information, visit www.myASD.com or call 1-800-868-9950.

 

Connect with ASD online


Facebook: facebook.com/myASD

Twitter: @myASDcalls

CDFuneralNews

CDFuneralNews

ConnectingDirectors.com is the leading online daily publication for funeral professionals with a reader base of over 45,000 of the most elite and forward-thinking professionals in the profession. With ConnectingDirectors.com we have created a global community through an online platform allowing funeral professionals to Stay Current. Stay Informed and Stay Elite.
CDFuneralNews
Advertisement

You may be interested

Homesteaders: A Deep Dive | FUNERAL hustle 012
FUNERAL Hustle
334 views
FUNERAL Hustle
334 views

Homesteaders: A Deep Dive | FUNERAL hustle 012

CDFuneralNews - September 14, 2017

Ryan heads to Homesteaders Life Company HQ to discuss their future partnership with Homesteaders and why and how this partnership…

FrontRunner Professional Announces Ultimate ‘DIY’ Funeral Home Website Platform
Funeral Industry Press Releases
127 views
Funeral Industry Press Releases
127 views

FrontRunner Professional Announces Ultimate ‘DIY’ Funeral Home Website Platform

CDFuneralNews - September 14, 2017

Today FrontRunner Professional announced the release of it’s brand new website platform, marking a major change for the entire death…

Matthews Aurora Funeral Solutions Shares Integration Update
Funeral Industry Press Releases
78 views
Funeral Industry Press Releases
78 views

Matthews Aurora Funeral Solutions Shares Integration Update

CDFuneralNews - September 14, 2017

PITTSBURGH, PA -- Matthews Aurora Funeral Solutions today announced an update of key activities for its ongoing integration of Aurora…

Comments