Foundation Partners Group (FPG) Adds Enhanced Customer Service Focus with New Executive Role
Building the best team possible to drive innovation and a personalized customer experience is a top priority for FPG.
Foundation Partners Group, a leading owner and operator of funeral homes and cemeteries in the U.S., has named Justin Baxley as its new Chief Customer Officer. Justin will be responsible for leading the entire Customer experience – from customer service strategies, sales and marketing and community outreach to operations excellence for its funeral homes and cemeteries.
“To deliver on our promise of creating a unique and personalized experience that changes how people think about celebrating the life of a loved one, we need strong leaders in place to articulate our vision and drive a relentless focus on service, innovation and the end-to-end support we provide when people need it the most,” said Brad Rex, Chief Executive Officer, Foundation Partners. “With his strategic insight and passion for creating experiences that are personal, meaningful, and intentional, Justin is just the person to lead our effort. This single point leadership will allow us to move rapidly in executing our vision to capture, acknowledge and share life’s purpose.”
Justin adds, “It is both an honor and an exciting challenge to play a role in driving change that improves how we care for those we serve. As we combine our deep professional experience with new insights and technologies, we will lead the profession in creating end-of-life experiences which are healing, engaging, and relevant to the consumer.”
Growing up in and around the funeral and cemetery profession has given Justin a unique perspective on serving grieving families and being a person of influence in the community. A second-generation Funeral Director, Justin received his Associate Degree in Mortuary Science from St. Petersburg College and Bachelor’s Degree in Business Management from Saint Leo University. Prior to joining Foundation Partners Group, he was President of Hiers-Baxley Funeral Services and Highland Memorial Park. He is a past member of the Florida Board of Funeral, Cemetery, & Consumer Services and a current member of the Board’s Probable Cause Panel.
About Foundation Partners Group
Foundation Partners Group (FPG), founded in 2010, is a portfolio company of Chicago-based investment firm, Sterling Partners. FPG is a leading provider of end-of-life transition services, owning and operating 34 funeral homes and six cemeteries in 13 states, and is actively seeking to acquire premier funeral homes throughout the U.S. For more information, please visit the Foundation Partners Group website athttp://www.foundationpartners.com.
Latest posts by CDFuneralNews (see all)
- IS FACEBOOK NOW PAY-TO-PLAY? | DISRUPTu! 038 - February 5, 2018
- Homesteaders Recognizes Account Executives for Outstanding Achievement - February 5, 2018
- NFDA Introduces the 2018 Meet the Mentors Program Participants - January 30, 2018
You may be interested
IS FACEBOOK NOW PAY-TO-PLAY? | DISRUPTu! 038CDFuneralNews - February 5, 2018
Are you ready to fight...!? Ready to FIGHT those recent Facebook Newsfeed changes?! You're in luck with this week's brand…
Homesteaders Recognizes Account Executives for Outstanding AchievementCDFuneralNews - February 5, 2018
West Des Moines, Iowa — Homesteaders Life Company, a national leader in pre-need funeral funding, held its national sales meeting and recognition…
We are Building Something Exciting for You… and We Need Your Help!Justin Crowe - January 31, 2018
We want to make your deathcare job easier. Tell us what you want in this 2-minute survey and get entered to win $100! The Connecting Directors and Disrupt Media teams are excited to be planning some new free funeral home marketing content and products for you in 2018 and we want to know what you need most! We want to know your biggest business wins of 2017, the tasks in your day that you hate, and what you feel is holding you back!