Funeral Home Sends Wrong Body to Funeral
She said the error also caused another family on the other side of the city to receive the wrong body.
“I feel very badly for them, we know (my aunt) ended up in Footscray and they said that she was there for 15 minutes before this family discovered they had the wrong person too,” she said.
A spokeswoman for Victoria Funerals said today the switch was caused by a “breakdown in procedures”.
When family members raised the alarm, the mistake was rectified within half an hour, she said.
It was the first time in the business’ 18-year history that such a mistake had occurred.
The spokeswoman said the owners of the Brunswick funeral home were “very, very sorry”.
“They’re mortified,” she said.
“It is a gross breakdown in procedures and it’s something that they’re going to ensure never happens again.”
Source: 3AW.com.au