ASD’s First Call Connect Feature Receives Patent from U.S. Patent Office
Media, PA—On Tuesday, June 18, the United States Patent Office issued ASD – Answering Service for Directors a patent for the company’s First Call Connect feature. First Call Connect is the only answering service tool that allows funeral directors to serve clients in “real-time”, regardless of location or time of day.
“As use of “real-time” technology grows, communication between families and funeral directors must be seamless. We created First Call Connect while brainstorming ways we could help make that possible with the technical resources we have available here at ASD,” says ASD Vice President Kevin Czachor. “This is just another example of the ways ASD helps provide our clients with a market advantage.”
Funeral professionals can activate First Call Connect by dialing the number sent to their mobile phone and selecting among these options: press 3 to enter the call immediately, press 1 to listen to the call in a muted mode, press 0 to speak with the call specialist prior to joining the call, or wait to obtain call details and call the family back. This range of options gives directors the ability to decide how to handle a first call based upon the situation at hand. First Call Connect delivers control to the director, proving business can be conducted anywhere without sacrificing quality.
“First Call Connect makes it seem to the family that we’re right there because we can connect right in to the call, no matter what time of day it is,” says Funeral Director John Paletski at Frank J. Bonin Funeral Home. “This feature also allows you to hear what the caller is saying and gives you a sense of their emotional state first so you can better react with them.”
First Call Connect is registered under Patent No. 8,467,515. For more information, visit patft.uspto.gov.
ASD – Answering Service for Directors has created a new class of answering service exclusively for funeral professionals. Family Owned and Operated, ASD has been helping funeral homes manage their calls and their lives since 1972. With a visionary approach to business, ASD has redefined the way Funeral Directors serve families through combining unparalleled levels of training and advanced technology. For more information, visit www.myASD.com or call 1-800-868-9950.
Connect with ASD online
Latest posts by CDFuneralNews (see all)
- MortuaryMall.com’s 8th Annual “Black Friday” Sales Event Happens This Week! - November 22, 2017
- Social Canada, Eh | FUNERAL hustle 016 - November 21, 2017
- INTERVIEW WITH A 4X RETURNING GUEST! | FUNERAL nation 095 - November 20, 2017
You may be interested
Korea Exhibition Showcases 218 Remarkable Urns in Contemporary ArtJustin Crowe - November 22, 2017
Every two years the Korea Ceramic Foundation holds a themed art biennale and this year’s exhibition was titled Narrative, Ode…
MortuaryMall.com’s 8th Annual “Black Friday” Sales Event Happens This Week!CDFuneralNews - November 22, 2017
On the busiest shopping weekend of the year, funeral service professionals can take advantage of amazing deals right from the…