CEUs Offered: Todd Van Beck Presenting Telephone Etiquette & Best Practices, Your Invited

December 7, 2010
Advertisement

imageI just received an email from Robin Heppell and he wanted me to let

you know that on Wednesday, December, 8th he is hosting a 3 hour program

via live webinar present by Todd Van Beck called:

Telephone Etiquette & Best Practices For the Funeral Home.

Advertisement

The Telephone is the lifeline of the funeral home and cemetery. Most all

first calls, price shopper inquiries and general business is conducted over

the phone.

The goal of this seminar is to heighten the sensitivities and improve the

abilities of individuals in our profession concerning basic telephone skills

and etiquette. More business opportunities are lost due to poor phone service

and poor telephone treatment than poor products. Meeting our clientele by

phone can be very successful or just the opposite.

After attending this seminar, attendees will be better equipped to professionally

interact with the public, create additional credibility for the firm and smooth

crisis call situations.

This program is presented on Wednesday, December, 8 so if you are interested,

register here:

http://heppell.infusionsoft.com/go/ceu-toddvanbeck/cd

The program is Approved by the Academy of Professional Funeral Service

Practice for 3 CEUs. For more program details and a listing of all jurisdictions

that have approved the program, visit the website:

http://heppell.infusionsoft.com/go/ceu-toddvanbeck/cd

PS: Robin told me that he has an orientation video for taking your CEUs

online via Webinar.

Click on the link to view the video: >>>Video Demonstration<<<

CDFuneralNews

CDFuneralNews

ConnectingDirectors.com is the leading online daily publication for funeral professionals with a reader base of over 45,000 of the most elite and forward-thinking professionals in the profession. With ConnectingDirectors.com we have created a global community through an online platform allowing funeral professionals to Stay Current. Stay Informed and Stay Elite.
CDFuneralNews
Advertisement

You may be interested

Download Our FREE Memorial Day Video
Funeral Industry News
155 views
Funeral Industry News
155 views

Download Our FREE Memorial Day Video

CDFuneralNews - May 24, 2018

Finding the right Memorial Day content to express your gratitude and honoring those who have fallen for our country can…

FrontRunner Unveils its New ‘Final Resting Place’, GPS Enabled App
Frontrunner Professional
30 views
Frontrunner Professional
30 views

FrontRunner Unveils its New ‘Final Resting Place’, GPS Enabled App

CDFuneralNews - May 24, 2018

FrontRunner today announced the unveiling of the new GPS enabled App, Final Resting Place, which allows funeral homes, cemeteries and…

Learn How Your Funeral Home Can Offer Natural Burials in The Green Burial Guidebook
Funeral Industry News
151 views
Funeral Industry News
151 views

Learn How Your Funeral Home Can Offer Natural Burials in The Green Burial Guidebook

Justin Crowe - May 23, 2018

The Green Burial Guidebook is a new book by Elizabeth Fournier explaining the methods and ideas behind having an affordable, environmentally…

Comments