Just A Fist In A Bucket Of Water

June 14, 2010
Advertisement

imageGuest Article – Gregory Ferris is currently a regional director for Paradigm Associates. He specializes in helping funeral home owners move their business from the “as is” to a “desired state” Formerly with Batesville Casket Company, he also worked as Director of Training and Development for a funeral home acquisition company. Gregory often presents at state funeral director associations as well as publishes in numerous association newsletters. You can contact him at [email protected].

Just A Fist In A Bucket Of Water

A recent metaphoric expression caught my attention while reading a blog in Identity Thief. According to the blog, the expression surfaced during an exit interview. When the interviewer told the employee that employees are like a fist in the bucket; when they leave it?s like a fist being pulled out of a bucket ? they are replaced as fast as the space in a bucket when the fist is pulled out. In essence, anybody can be replaced quickly and quietly forgotten.

Advertisement

Many of us will agree that low performance does not grow a funeral home nor secure the future. There are low performing employees who are actively disengaged in the workplace and perhaps should be considered as a fist in a bucket of water. These employees? abuse systems, disrupt interactions and often times become an obstacle to funeral home effectiveness.

On the other hand, there are high performers in funeral homes who are very talented, understand the business model and goals, perform above expectations and model behaviors that influence others. These performers are the positive deviants; they maximize resources through creative insights – far greater than others – and produce high levels of results. The performers are not easily replaced and not forgotten.

Interesting enough, in a recent dialogue, the president of a company put it very clearly, performers must be happy and happy performers contribute to the success, bottom line and happiness of the company. I responded by asking how do they get happy. His response, they just come to work that way! I wish it were that simple.

Happiness does not happen before the sun sets. And it takes more than employees entering the workplace with a smile on their face. Happiness surfaces through the language of appreciation, caring actions by managers and a culture that engages the head, heart and hands of all performers. Happiness also surfaces when funeral home owner?s commit to helping managers develop the skills that create a culture of happiness sustained through spaced repetition.

The retention of performers is critically important for successful funeral homes. It?s more than Just A Fist In A Bucket Of Water. It is the concerted effort of a funeral home owner to convey a message that generates actions and a long-term commitment that retains performers.

CDFuneralNews

CDFuneralNews

ConnectingDirectors.com is the leading online daily publication for funeral professionals with a reader base of over 45,000 of the most elite and forward-thinking professionals in the profession. With ConnectingDirectors.com we have created a global community through an online platform allowing funeral professionals to Stay Current. Stay Informed and Stay Elite.
CDFuneralNews
Advertisement

You may be interested

10 Visionary Death Care Entrepreneurs Revolutionizing How We Die
Funeral Industry News
1642 views
Funeral Industry News
1642 views

10 Visionary Death Care Entrepreneurs Revolutionizing How We Die

Justin Crowe - June 20, 2018

Looking at the business that these 10 death care entrepreneurs have created, there is an overwhelming sense of certainty that…

Tukios Announces New HD Video Book Product
Funeral Industry News
33 views
Funeral Industry News
33 views

Tukios Announces New HD Video Book Product

CDFuneralNews - June 20, 2018

OGDEN, Utah - Tukios has introduced an innovative new keepsake with the recently released Video Book. At an affordable price,…

Mean Internet Comments – Funeral Edition
Funeral Industry News
653 views
Funeral Industry News
653 views

Mean Internet Comments – Funeral Edition

CDFuneralNews - June 20, 2018

We shine a light on some of the harsh words posted on social media towards DISRUPT Media's CEO, Ryan Thogmartin.…

Comments