Batesville Launches New System For Online Ordering and Personalization

April 19, 2010
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imageBatesville Casket Company, the leading provider of burial and cremation products to the North American funeral service industry, has launched an exclusive online ordering and personalization system, providing its licensed funeral home customers with 24-hour access to the company?s extensive line of burial and cremation products. The centerpiece of the system is its real-time personalization functionality which allows funeral directors to design, view and approve personalized products online at the time of the order. The new system provides a convenient alternative to the current process of placing orders through Batesville?s Funeral Directors Assistance Center (FDAC).

Given the time-sensitive nature of their business, funeral directors recognize the advantage of being able to place orders at any time, day or night. Batesville has taken traditional online ordering one step further, building a robust system that allows funeral professionals to more easily accommodate a family?s need for burial or cremation products. Unlike anything else available in the funeral industry today, Batesville?s system produces sophisticated online product renderings that allow the funeral director to design, edit and approve personalized urns in real time.

?At Batesville, one of our core goals is to provide tools that make it easier ? and more efficient ? for our customers to do business with us,? says Mike DiBease, Batesville?s vice president of marketing. ?This new system can increase efficiency, ensure the accuracy of customers? orders and prevent disappointments with families.?

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Developed in conjunction with CDI (www.cdiconsulting.com), a leading provider of IT solutions, Batesville?s online ordering system encompasses burial and cremation products. Customers can place online orders for any product available through their local customer service center or urn warehouse, including caskets, urns and personalization elements such as LifeSymbols

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